Organizations with their own phone systems and phone circuits coming on-premises can use the direct routing model, in which the organization serves as a broker between its telephone service provider and Microsoft. For example, can everyone make calls internationally, or is it restricted? Does everyone need access to voicemail or only some employees? Who is providing public switched telephone network service, and what are the capabilities of that provider? Are third-party solutions needed to make everything work?ĭuring the design process, organizations must decide how they will route calls from Microsoft. Include users as part of the design process to ensure the new phone system works the way they need it to. IT departments must account for Enhanced 911 and determine user permissions. CDW is a leader in the telephony and UCaaS space and can assist customers with these steps, from planning to deploying the solution.Īfter a gap analysis is complete, and it’s determined that the Microsoft Teams Phone System is indeed the best solution, then the organization must customize the new phone system to its specific needs. Once organizations decide to adopt the Teams Phone System, there are four steps they should take to successfully deploy the cloud-based phone setup. But many organizations are choosing the Teams Phone System for two primary reasons: ease of use and cost-effectiveness. When evaluating cloud-based phone systems, IT departments have multiple Unified Communications as a Service (UCaaS) vendors to choose from. The Microsoft Teams Phone System allows organizations to replace their traditional on-premises phone systems with call control and private branch exchange capabilities in the cloud. And while they may have used Teams for its videoconferencing, chat and other collaboration features, they increasingly are using it for phone services too. Many organizations have embraced Microsoft Teams to enhance communication and productivity as flexible work environments become the norm and online and hybrid learning continue to grow in popularity.
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